Refund Return/Exchange Policy

At Krinam Hoodie, every product is prepared with care for your order. To maintain product quality and minimize unnecessary waste, we follow the policy outlined below.

1. Exchange Policy

We accept size exchange requests within 7 days from the date your order is delivered, subject to the conditions mentioned in this policy.

Please note:

  • We do not offer returns for change of mind or personal preferences.

  • Size exchanges are subject to product availability and eligibility.

  • Customized or personalized products are not eligible for return or exchange, except where required by applicable law.

  • Products purchased during special sale or promotional periods may not be eligible for exchange, subject to applicable consumer protection laws.

Exchange Conditions

To be eligible for an exchange, the product must be:

  • Unused and unwashed.

  • In its original condition.

  • Returned with all original tags attached.

  • Packed securely with the original packaging.

Products showing signs of use, washing, damage, or alteration may not qualify for an exchange, except where the issue is covered by applicable consumer protection laws.

2. Wrong, Defective, Damaged or Misprinted Products

If you receive any of the following, please contact us as soon as possible:

  • A wrong product.

  • A defective product.

  • A damaged product.

  • A misprinted product.

We strongly recommend recording a continuous unboxing video while opening your package. The video should clearly show the package, shipping label, and product received.

Photographs and other supporting evidence may also be requested to help us investigate the issue.

An unboxing video can help us verify a claim. However, the absence of a video will not automatically exclude any rights or remedies available under applicable law.

After reviewing your claim, we will inform you of the available resolution, which may include a replacement or another remedy where applicable.

3. Exchange Process

For eligible orders, please contact our customer support team to initiate an exchange request.

The process is as follows:

  1. Contact us within 7 days of delivery.

  2. Provide your order number, reason for exchange, and supporting photographs or video, if available.

  3. Our team will review your request and confirm eligibility.

  4. If approved, we will provide instructions for returning the product.

  5. After the returned product is received and inspected, the replacement will be processed and dispatched.

  6. Updated tracking details will be shared once the replacement is shipped.

Exchange Charges

Any applicable exchange fee, including reverse pickup and replacement shipping charges, will be communicated before the exchange is confirmed.

No exchange charge will be imposed where prohibited by applicable law or where a different remedy is required under applicable consumer protection rules.

4. Size Selection and Multiple-Item Orders

We strongly recommend checking the size chart carefully before placing your order.

If you are unsure about your size, please contact us before completing your purchase.

Please review the size, color, design, and quantity of each product before checkout.

Exchange requests for multiple products will be reviewed according to the applicable exchange conditions and product availability. Any limit on the number of products eligible for exchange will be communicated by our customer support team.

5. Refund Policy

Refund eligibility depends on the circumstances of the order and applicable law.

Refunds may be considered in situations such as:

  • An order is cancelled and payment has already been collected, where a refund is due.

  • A product is defective, damaged, incorrect, or misprinted and a refund is an applicable remedy.

  • An order cannot be fulfilled or delivered and a refund is required under the applicable policy or law.

  • Any other situation in which a refund is required by applicable law.

Size-related issues, incorrect size selection, change of mind, and personal preferences are generally handled under our exchange policy, where eligible.

If a refund is approved, it will be processed using the original payment method where possible. Processing times may depend on the payment provider or bank.

Nothing in this policy limits any refund or other remedy that a customer is legally entitled to receive.

6. Order Cancellation

If you wish to cancel your order, contact us as soon as possible after placing it.

Please note:

  • Cancellation requests are subject to the order's processing and shipping status.

  • Once an order has been shipped, cancellation may no longer be possible.

  • If an order is cancelled before dispatch and payment has been collected, any applicable refund will be processed according to our policy and applicable law.

  • If you refuse delivery or a shipment is returned to origin (RTO), our team will review the circumstances and advise you about the available options.

Any reshipping charges, where applicable, will be communicated before reshipping is arranged.

7. Changes to an Order

If you need to make changes to your order, contact us immediately after placing it.

Please verify the following details before completing checkout:

  • Product size.

  • Product color and design.

  • Quantity ordered.

  • Billing address.

  • Shipping address.

  • Contact number.

Order changes can only be accommodated if the order has not progressed to a stage where modification is no longer possible. Once an order has been shipped, changes generally cannot be made.

8. Customer Responsibility

Customers are responsible for providing accurate information, including:

  • Full delivery address.

  • Valid phone number.

  • Billing details.

  • Shipping details.

Please ensure that someone is available to receive the shipment at the specified address.

Incorrect address details, incorrect contact information, customer unavailability, or refusal to accept a shipment may result in delivery delays or a return to origin (RTO).

If an order cannot be delivered, please contact us to discuss the available options.

9. RTO, Non-Delivery and Delivery Disputes

Delivery-related concerns may include:

  • Non-delivery.

  • Failed delivery attempts.

  • Order refusal.

  • Cancellation after dispatch.

  • Return to origin (RTO).

We will review these concerns using the courier partner's tracking records and any additional information provided by the customer.

Please contact our support team promptly if your tracking information appears incorrect or your order has not arrived within the expected delivery period.

Each case will be reviewed based on the available evidence, our applicable policies, and relevant consumer protection requirements.

10. Customized Products

Customized or personalized products are prepared according to specific customer requirements and are generally not eligible for return or exchange due to a change of mind or incorrect preferences.

However, this restriction does not apply where a return, replacement, refund, or other remedy is required by applicable law, including for eligible defective or incorrectly supplied products.

11. Contact Us

For questions about your order, cancellation, exchange, replacement, or refund, please contact us using the details below:

Brand: Krinam Hoodie

Website: https://krinam.myshopify.com/

Email: krinamhoodie@gmail.com

Phone / WhatsApp: +91 8866066905

Please include your order number when contacting our support team so we can assist you more efficiently.

Important Note

By placing an order on the Krinam Hoodie website, you acknowledge that you have read and understood this Refund, Return & Exchange Policy.

Thank you for choosing Krinam Hoodie and supporting our business.